Which features would you like?



Premium Plus

Incident & request management
Self Service for end-users
Console for service desk analysts
Request templates
Request grouping for major incidents
Problem management
Automated problem identification
Change management
Change templates
Scheduling of recurring changes
Task templates
Change workflow automation
Release & deployment management
Service portfolio & catalog management
Service level management
Track customer SLAs
Track internal SLAs
Track external service provider SLAs
Track support effort
Service asset & configuration management
Software license management
Role-based permissions
Trust relations with other accounts
Full text search
Customisable email notifications
Multi-language support
Multi-time zone support
Computer Telephony Integration (CTI)
Email integration
Email compliance archive
API access
KPI metrics warehousing
Backup to multiple physical locations
SSL encryption
Use your own domain §
Single sign-on
Sandbox instance
Online training
Online support commitment 10x5 24x7
Phone support commitment 10x5
Availability commitment 98% 99.5% 99.8%
Recovery commitment in case of disaster
Paper invoicing option

§ Additional charges apply

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